I mentioned a couple of weeks ago that I'd be going to the Red Sox/Yankees Game on Monday May 4th. Uh, not so much.
My phone rang at 9:30 this morning. It was someone from StubHub calling to let me know that the tickets I bought for that game aren't actually tickets at all. They're apparently something that allows me to tour the Membership Club, but that if I'd want to actually stay and actually watch the ball game, I'd actually have to already own SEASON FUCKING TICKETS. He was very careful to enunciate each time that the seller had posted the wrong information but even though this isn't even romotely their fault at all, they were going to generously refund all of my money and it would only take 2-3 weeks for me to get it back.
Could he help me get actual tickets to the game for a comparable price? Uh...no, I could go on the website or call their customer service number and someone would help me get new tickets. I asked him if he didn't think that maybe having had 10 days elapse might not have caused many of the better/cheaper tickets to have already sold? He didn't want to speculate about that possibility.
I called their customer service rep. She took 12 minutes to let me know that my refund would be processed in only 7-10 days (not 2-3 weeks), but was otherwise not terribly helpful. (What is the deal with the fact that companies can take my money instantaneously, but have to ship the refund by Pony Express?) When she kept telling me that she couldn't do anything for me, I asked her, "Is there any question I could hypothetically ask you where your answer would be that you'd have to check with a supervisor?" She said, "Yes". I said, "How about if I just speak to your supervisor now?"
I held for a while.
Supervisor Dude picked up. He was no help for a much longer period of time than the first person had been which is the only measure by which he seemed superior.
The upshot is this (and StubHub can't understand where I might be anything less than thrilled by this): I have no tickets to the May 4th (or any other game). My refund will show up significantly after I spend more money to get tickets (if I decide to try buying tickets again). The deals I might have gotten 10 days ago are, most likely gone. And I can just sign on to StubHub and start from scratch like any other schmuck who just thought about looking for tickets today.
The thing that really gets me about all of this is that the asshole supervisor at StubHub didn't even have the grace to acknowledge that I might have any reason at all to be unhappy. His attitude seemed to say that I was being horribly unreasonable to expect him to actually do anything that might cause a customer to be satisfied.
Even airlines have better customer service than this. For Chrissakes, Dominos Pizza has better customer service than this.