Why doesn't the electronics salesman at Staples know that Apple hasn't sold a laptop without a built-in Airport card in like 5 years?
Why does the user manual for the Netgear wireless router I bought today tell me I can't use the easy setup unless I'm using a PC running Vista or Windows? (The package says the device supports Mac OS.)
Why does the first person at Tech Support for Netgear run me through the entire set up to get the thing up and running and then not tell me I have to re-set a bunch of the stuff she made me change during set up to be able to connect wirelessly after the setup is complete?
Why does the hold recording at Verizon keep telling me that I can solve most of my problems by using their helpful website...when I've just finished hitting a bunch of prompts to indicate that my problem is that I can't get on the internet?
When I call Netgear again, why can't the new guy understand what I'm telling him when I say, "You know that list of networks that show up when I click on the Airport icon...Well my brand-new network isn't showing up."
Why doesn't he have an answer for me when I say, "The box says this should work at 10 times the distance and 10 times the speed. It just took 25 seconds to load a page with no graphics."
Why, after putting me on hold again, does he comes back and say "I was looking to see if we have any drivers for Mac, but we only have them for PC's." Then he brightly says, "We're coming out with them next year."
"Why", I ask him, "does the box say it supports Mac OS, when clearly, it doesn't?" He then says, "No, it fully supports Mac OS." I tell him that we must have different definitions of the word "fully".
I'll be returning the Netgear POS tomorrow and then I'll go to a place with people who know about the products they're selling.
If any of you know a wireless router that works really well with Mac and with DSL, I'd love to hear about it. Also, hopefully it's a company where you can speak to someone who's English is proficient enough that I don't have to ask him to repeat himself every third sentence.